jaet9 Privacy
Policy

1 Data We Collect

jaet9 collects personal data from players in order to provide a safe, secure, and compliant online gaming service. We collect only the data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are outlined below.

1.1 Registration Data

When you create a jaet9 account, we collect the information you provide during the registration process. This includes your full legal name, email address, date of birth, mobile phone number, and country of residence. This data is required to open and maintain your account, to verify your identity, and to communicate with you about your account.

1.2 Identity Verification (KYC) Data

To comply with our obligations as a responsible gaming operator and to prevent fraud, money laundering, and underage access, jaet9 may request that you submit identity verification documents. These may include a copy of your National Identity Card (NID), passport, or driving licence, as well as proof of address (such as a utility bill or bank statement) and proof of payment method. KYC documents are stored securely and used solely for verification and compliance purposes.

1.3 Financial & Transaction Data

When you make deposits or withdrawals on the jaet9 platform, we collect transaction data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction reference numbers. jaet9 does not store full card numbers or mobile wallet PINs on its own servers. Payment processing is handled through encrypted, third-party payment gateways that comply with applicable security standards.

1.4 Usage & Technical Data

When you access and use the jaet9 platform, we automatically collect certain technical data. This includes your IP address, device type and operating system, browser type and version, screen resolution, referring URL, pages visited within the jaet9 platform, time spent on pages, game sessions played, bets placed and game outcomes, and general geographic location derived from your IP address. This data is used to operate and improve the platform, to detect security threats, and to comply with responsible gaming obligations.

1.5 Communications Data

If you contact jaet9 support via live chat or by email, we retain records of those communications, including the content of messages and the date and time of contact. This data is used to resolve your queries, to improve our support service quality, and for training purposes.

1.6 Summary Table of Data Collected

2 How We Use Your Data

jaet9 uses the personal data we collect for specific, legitimate purposes. We do not use your data in any way that is incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account Management: To create, maintain, and administer your jaet9 player account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Payment Processing: To process deposits and withdrawal requests, to verify payment methods, and to maintain accurate financial records of your account transactions.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, account takeovers, collusion, and other forms of abuse on the jaet9 platform. We may use automated systems and manual review processes for this purpose.
• Responsible Gaming Compliance: To monitor player behaviour for signs of problem gambling, to enforce self-exclusion requests and deposit limits, to verify that all players meet the minimum age requirement of 18 years, and to comply with our responsible gaming obligations.
• Customer Support: To respond to your support queries, to resolve account issues, and to communicate with you about your account.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the jaet9 platform.
• Marketing Communications: To send you information about jaet9 promotions, bonuses, and special offers that may be of interest to you, where you have given consent to receive such communications. You may opt out of marketing communications at any time by contacting [email protected] or using the unsubscribe link in any marketing email.
• Legal Compliance: To comply with applicable legal and regulatory obligations, to respond to lawful requests from competent authorities, and to exercise or defend legal claims.

jaet9 will not use your personal data for automated decision-making processes that produce significant legal effects without providing you with the ability to request human review of any such decision. Where automated systems flag an account for investigation (for example, for suspected fraud or underage access), the final decision is reviewed by a member of the jaet9 compliance team.

3 Data Sharing & Disclosure

jaet9 treats player data with strict confidentiality. We do not sell your personal data to third parties under any circumstances. We may, however, share your personal data with the following categories of third parties where necessary to operate the platform, meet legal obligations, or protect the integrity of the service.

3.1 Payment Service Providers

To process deposits and withdrawals, jaet9 shares necessary transaction data with our payment processing partners. For local Bangladeshi transactions, this includes the operators of bKash, Nagad, Rocket, and Upay mobile wallet services, as well as partner banking institutions including Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, and Islami Bank. For international card transactions, data is shared with Visa and Mastercard payment networks and their authorised processing partners. These providers are contractually obligated to use your data only for the purpose of processing transactions on jaet9's behalf and may not use it for their own marketing or other purposes.

3.2 Identity Verification Partners

jaet9 may use third-party identity verification services to assist in the KYC process. These providers receive only the specific data required to perform identity and document verification and are bound by confidentiality obligations. Verified identity data is not retained by these providers beyond the period required to complete verification.

3.3 Technology & Platform Providers

jaet9's platform is built on infrastructure and software provided by trusted technology partners, including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical and gameplay data (such as session identifiers and bet outcomes) as part of delivering their game content within the jaet9 platform. They do not receive your full personal profile or payment details.

3.4 Legal and Regulatory Authorities

jaet9 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, or where jaet9 believes in good faith that such disclosure is necessary to prevent fraud, protect national security, comply with a legal process, or protect the rights and safety of jaet9 and its players.

4 Cookies & Tracking

The jaet9 platform uses cookies and similar tracking technologies to provide core functionality, remember your preferences, and analyse how the platform is used. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits, maintain your session state, and remember information about your preferences. Cookies do not contain executable code and cannot access other data on your device.

4.2 Types of Cookies Used by jaet9

4.3 Managing Cookies

You can control cookie settings through your browser's privacy or settings menu. Most browsers allow you to block or delete cookies, or to be notified when a cookie is being set. Please note that disabling essential cookies will prevent you from logging in and using core jaet9 platform features. Disabling preference and analytics cookies will not affect your ability to play, though some personalisation features may be unavailable.

jaet9 does not place third-party advertising cookies or use cross-site tracking technologies that follow your activity on other websites. Our cookie use is limited to first-party cookies that support the operation of the jaet9 platform itself.

5 Data Retention

jaet9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce our agreements. The specific retention periods we apply are set out below.

• Account and Registration Data: Retained for the lifetime of the account, and for a period of five (5) years following the closure of the account, in accordance with standard record-keeping requirements for gaming operators.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from the date of submission, or longer where required by applicable anti-money laundering regulations.
• Financial and Transaction Records: Retained for seven (7) years from the date of each transaction, in line with financial record-keeping obligations. This data may be required in connection with audits, dispute resolution, or regulatory requests.
• Game History and Bet Records: Retained for a minimum of three (3) years from the date of each game session or bet.
• Support and Communications Records: Retained for two (2) years from the date of the last communication in each support case.
• Cookie and Analytics Data: Aggregated analytics data may be retained for up to three (3) years. Session cookies are deleted when you close your browser. Persistent cookies expire as described in the cookie table above.

When personal data is no longer required for any of the above purposes, jaet9 will securely delete or anonymise it. Anonymised data (where individual players can no longer be identified) may be retained indefinitely for statistical and research purposes.

You may request early deletion of your personal data by submitting a data deletion request to [email protected]. jaet9 will process deletion requests within 30 days, subject to any legal or regulatory obligations that require us to retain specific data for a defined minimum period. Where deletion is not possible for legal reasons, we will inform you of the specific obligation that prevents immediate deletion.

6 Your Privacy Rights

As a jaet9 player, you have a number of rights in relation to your personal data. jaet9 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Data Subject Request".

• Right of Access: You have the right to request a copy of the personal data that jaet9 holds about you. We will provide this within 30 days of receiving a valid request, in a commonly used electronic format.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information directly within your Account Settings. For corrections to identity documents or other data, please contact support.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been processed unlawfully. Deletion requests are subject to any legal retention obligations that prevent immediate erasure.
• Right to Restrict Processing: In certain circumstances, you have the right to request that jaet9 restrict the processing of your personal data — for example, while the accuracy of the data is being contested or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contract between you and jaet9, you have the right to receive your personal data in a structured, machine-readable format, or to request that we transmit it directly to another controller where technically feasible.
• Right to Object: You have the right to object to jaet9's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where jaet9 processes your data on the basis of your consent (for example, for marketing communications or certain analytics cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

jaet9 will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case jaet9 will notify you of the extension and the reasons for it within the initial 30-day period. There is no charge for exercising your data rights, except in cases of manifestly unfounded or excessive requests, where a reasonable administrative fee may apply.

7 Data Security

jaet9 takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include but are not limited to the following:

• Transport Layer Security: All data exchanged between your browser or device and jaet9's servers is encrypted using TLS 1.2 or higher (commonly displayed as HTTPS in your browser). Our SSL certificate is maintained and renewed to the current industry standard.
• Password Security: Player passwords are stored in hashed form using a secure, modern hashing algorithm. jaet9 never stores plaintext passwords. Our systems enforce minimum password complexity requirements to help players maintain strong account credentials.
• Access Controls: Access to personal data within jaet9's internal systems is restricted on a need-to-know basis. Only personnel with a legitimate business reason are permitted to access player data, and all internal access is logged and auditable.
• Server Security: jaet9's platform is hosted on secure servers with physical access controls, network firewalls, intrusion detection systems, and regular vulnerability assessments. Software and security patches are applied promptly to address known vulnerabilities.
• Payment Security: Payment processing is conducted through payment gateways that comply with applicable security standards. jaet9 does not store full card numbers, CVV codes, or mobile wallet PINs on its own servers after a transaction is completed.
• Incident Response: jaet9 maintains an internal data breach response procedure. In the event of a security incident that affects your personal data, jaet9 will take prompt remedial action and notify affected players in accordance with applicable notification obligations.

While jaet9 takes all reasonable steps to secure your data, no online platform can guarantee absolute security against all possible threats. You play an important role in protecting your own account security by choosing a strong, unique password for your jaet9 account, keeping your login credentials confidential, logging out after each session, and notifying jaet9 promptly at [email protected] if you suspect any unauthorised access to your account.

8 Contact & DPO

If you have any questions, concerns, or requests relating to this Privacy Policy or to jaet9's handling of your personal data, please contact us using the details below. All privacy-related enquiries are handled by jaet9's data protection function with a target response time of 4 business hours during standard support hours (24/7, Bangladesh Standard Time, UTC+6).

• Privacy Enquiries Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Data Subject Requests: [email protected] (subject line: "Data Subject Request")
• Data Breach Reports: [email protected] (subject line: "Security Incident Report")
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

jaet9 reviews this Privacy Policy at least once per calendar year and following any material change to our data processing practices. When we make significant changes to this Policy, we will notify registered players via email to the address registered to their account, or via a prominent notice on the jaet9 platform. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the jaet9 platform following any update to this Privacy Policy constitutes your acceptance of the revised version.

This Privacy Policy was last reviewed and approved on 1 January 2026. It applies to all players accessing the jaet9 platform from Bangladesh and to all personal data collected via the jaet9 website at jaet9.net.